Kockelmann
Driving growth through digital transformation
Kockelmann wanted to increase their online presence with a user-centric website and integrated e-commerce solution, enhancing customer engagement, retention, and sales performance across Belgium, France, and Germany.
What We Did
Developed an integrated e-commerce website with seamless inventory connectivity
Designed a CRM and email platform to engage and retain customers
Delivered optimised UX/UI design and SEO enhancements
Why It Matters
Simplified purchasing and boosted sales efficiency
Improved customer communication and loyalty
Strengthened brand visibility across North-West Europe
Top Results
50% YoY increase in online conversion rates
45% growth in website visitors post-launch
Improved engagement and customer satisfaction
The challenge
Kockelmann, a B2B distributor operating in Belgium, France, and Germany, needed to:
- Modernise their digital presence with a streamlined e-commerce platform
- Enhance customer retention and win back previous clients through CRM-driven engagement
- Provide a seamless and personalised user experience
- Achieve measurable improvements in conversion rates and overall sales
Highlights
Advanced e-commerce features simplified purchasing processes with automation and personalisation
Strengthened relationships through targeted, automated communications
Modern design and SEO boosted brand visibility and search rankings
The results
The new digital ecosystem delivered transformative results for Kockelmann, driving growth and improving customer satisfaction.
45% increase in website visitors
50% year-over-year conversion growth
CRM-driven communications improved retention and loyalty
Seamless e-commerce experience with the integrated inventory system that ensured smooth operations and high satisfaction
Get in touch and let’s get things moving